Policy Overview

NEW ACCOUNTS  - All new accounts are established with Credit Card or ACH payment terms - orders must be pre-paid or credit application approved for credit terms.  Credit applications are available upon request or via footer link from this page and may take up to 2 weeks to process. Accepted payment methods include Visa, Mastercard or ACH payment.

FREE SHIPPING terms apply to United States only - International accounts must be approved and pay full shipping/handling rates that apply.

All new customers will be asked to select their preferred option when they sign up as a new customer on the website link. 

Pricing tiers based on the following two options (please note Full Service option is only available in limited areas of MO, AR, KS & OK in the United States at this time):

1. Self Serve Wholesale Store Online Program - This price tier allows for some special offers or further discounts as all orders are placed from our online wholesale store without sales service.  The following guidelines outline the Self Serve Program.

• No returns, except for shipping damages reported and documented with pictures of original shipping box and product within 48 hours. 
• Minimum Order $300
• Free Shipping available at $300 & Above to United States (International Shipping Not Applicable)
• 4% Credit Card Processing Fee

Customer support offered via phone or online. Can order online or via phone in to Impulse. Must have ACH or Credit Card Auth form completed to order - pre-pay only.

2. Full Service Sales Program (please note Full Service option is only available in limited areas of MO, AR, KS & OK in the United States at this time):-  This price tier allows us to provide a sales person and service on site - cleaning, re-stocking displays, rotating products and servicing your store on a regular scheduled rotation. The following guidelines outline the Full Service Program.

• Free Shipping at $150 & Above to United States
• No Minimum Order - Customer Pays Shipping For Orders Under $250
• Returns Allowed within Full Service Sales Return Policy Guidelines Below

RETURN/CREDIT POLICY FOR  FULL SERVICE CUSTOMERS

Effective 01/28/2020

Rev. 05/03/2022

Our commitment to our customer product satisfaction is high and we are committed to you in all aspects of offering profitable products and standing behind those products. Due to an ever changing world and increasing costs across the board in doing business we have had to change our return/credit policies that apply to our full service customers. Please make sure you have read and understand these policies for 2022. Our exchange/product return policy is as follows: Impulse Plus Inc. will replace products or give credit on next purchase for items that are slow moving after item has been offered for sale & on display in your store for a period of at least 6-8 weeks and up to 6 months from exact date of invoice. Exchanges/Returns made prior to that 6 week period, items with store price tags, written on displays or product or damaged displays will incur a 25% restocking fee to customer on credit note or invoice.  See below for credit/return guidelines.

• No Return/Credit for Products that have a purchase date beyond 6 months from invoice date.
• No Return/Credit for Federal/State Laws Effected Products - Impulse Plus Inc. can not control state or federal level laws and therefore  we cannot offer refunds or exchanges on these type of items which will include for example: vapes, vape related items, pact act items, CBD, delta, hemp related etc. We ask that the stores be aware of your local and federal laws governing any products that you purchase and purchase accordingly. No 
• Return/Credit for Products Not On A Invoice - if we cannot associate the return with a purchase we cannot take the product for an exchange or offer a credit.
• No Return/Credit for Products designated NO RETURN.
• No Return/Credit for Items priced higher than our suggested retail price, we will not guaran tee product if priced higher than MSRP shown on your packing slip.
• No Return/Credit for Products made unsellable during possession. Example: returns with missing components, sun bleached displays or product that is melted, crushed, written on etc.
• No Return/Credit for masks, sanitizer or PPE of any kind.
• No Return/Credit for food items of any kind. 
• No Return/Credit is available for Web Order Only Self Serve Price Tier Customers except with shipping errors/damages and 24 hour notice. 

If you have a salesperson you are a full service customer.  

To be eligible for an exchange/credit of an item delivered damaged or missing in a shipment you must contact Impulse Plus Inc. within 2 business days of delivery and email pictures of items in original shipping box when first opened. 

No exceptions. Claims made after period will not be honored.

REFUSED ORDERS If the fault of Impulse Plus Inc , refused orders will be fully credited or reshipped at our expense. If fault of customer - refused or unclaimed orders will result in a 10% restocking fee plus all freight charges. If the customer would like the order reshipped, all additional freight charges will be added

NSF CHECKS or ACH LACK OF FUNDS FEE All checks that are returned by Impulse Plus Inc. Wholesale’s bank are subject to a $45.00 NSF fee per deposit. ACH returns also will incur a fee based on amount.

PRICES & PRODUCT All prices shown are wholesale prices that are subject to change without notice. There may be items in this catalog that could be restricted in your city, county, or state. It is the customer’s obligation to check local laws before ordering. We have two price tiers offered - full service (if sales team member is available to service your area) or self service pricing available if no sales person can be assigned to you. Self serve is direct ship without service of a salesperson.

DAMAGES & SHORTAGES Any order discrepancies must be reported within 48 hours of delivery and images of items and shipping box must be sent to info@impulseplusinc.com

 All orders leave our warehouse in good condition. If your boxes arrive with damages, shortages, or overages, YOU MUST KEEP THE ORIGINAL BOXES and contact a Customer Service Representative to file a claim within the time allowed. If the fault of Impulse Plus Inc Wholesale, any damaged or shorted merchandise will be credited or reshipped at our expense. In the case of overages or incorrect merchandise, Impulse Plus Inc Wholesale will arrange for return shipping.

CUSTOMER COMPLAINTS & SERVICE - 

Please call 1-800-326-4175 or email info@impulseplusinc.com in regard to complaints - 

or you can contact your sales representative also if you are a full service customer.  

We also offer a customer survey form you can complete - we always want to know if a customer needs assistance.

Contact Us

410 East Jackson, Marshfield, MO 65706, USA

1-800-326-4175

Copyright © 2018 Impulse Plus Inc. - All Rights Reserved